TERMS & CONDITIONS
8 WEEK BLOCKS
We run our classes normally as 8-week blocks. During this time we work on a set class plan, which increases in difficulty each week. Week 8 of a block is a recovery week. During the recovery week no new content is added, and live online classes aren't running. We encourage you to take video classes from the Body Conditioning and Recovery section of the Video Library during this week.
HOW TO JOIN?
If you are new to our classes, your starting point is the 7 Days Trial (£12). During this time you have full access to the Video Library and all live online classes (excluding private classes). We recommend you try make it at least to a Pilates Basics live online class, and if you can, to a Premium Beginner Pilates class. At a Basics class Anna can help you with your body alignment.
After the trial if you wish to continue with us, you can choose whether you want to purchase a membership (includes all videos and live online Flow classes), or buy individual class credits for Premium and/or Flow live online classes. For best results we recommend a membership and taking at least one Premium live online class a month if you cannot manage a weekly one.
Booking for a live online class is open until 1h before class is scheduled to start. However, please book Premium Private classes at least 24h in advance.
If you cancel your space with at least 2h before the class starts your credit returns to your credit balance. Even if you miss the 2h mark, please still cancel your space to allow other people to sign up. You can find all your booked classes under My Bookings section when you are logged in on our website. Next to each class is a Cancel and a Reschedule button.
ANNA MCLEAN PILATES ON THE WIX APP
You will be able to book and cancel classes easily on the Wix app. There will be a link added to our website soon for downloading the app onto your phone.
LIVE CLASSES ON ZOOM: Be on time!
All Live Online classes are taught on Zoom. You don't need an account with Zoom, but you will need to download the free Zoom app. We start the video on Zoom 5-10min before the class is scheduled to start, so we can have a quick catch up chat first! You receive the Zoom link in your class booking confirmation email. You can also see the links next to each class booked under Your Bookings on your profile. All clients are expected to arrive on time to a live online class. Zoom's security features mean that Anna has to admit everyone manually from a Zoom Waiting Room into the class. If you arrive late, you may not be admitted in the class. Once the class has started, Anna cannot continue admitting people coming in late.
YOUR HEALTH & LIMITATIONS TO MOVEMENT
We do not collect any health related information from you. By taking our live and video classes you agree that you are taking them at your own risk. If you have any health concerns, please consult your health professional prior to commencing any exercise routines, including ours. We provide as safe as possible class plan to minimise the risk of any injuries, however if you do injure yourself, Anna McLean Pilates cannot be held responsible. If you take a Premium live group class or a private class, you can let us know before class if you have any limitations to movement. If you do inform Anna, she can offer adaptations suited to your needs during the live class. Anna also offers adaptations during her live Flow and video classes to cater for the most common issues such as issues with wrists or lower back.
CREDIT PACKAGE VALIDITY
Once your credits have expired, you cannot use them anymore. No refunds are given for expired credits. It is the client's responsibility to use them up on time.
CANNOT USE YOUR CLASS CREDITS?
We do not issue monetary refunds for any reason. However, in more severe situations such as severe illness or an injury, we may be able to give you an extension on your credits. All cases will be considered individually and are at the studio's discretion. With regards to memberships, you can request to cancel or suspend until further notice (please check further details below).
CANCELLING A MEMBERSHIP
The £45/month membership is monthly auto-billing. We don't require a minimum contract period. If you wish to cancel, please email us with at least 14 days before your next bill date. You can check the bill date from your bank statement. We will then cancel, or if you prefer, suspend your membership, and the next month won't be billed. When the membership is suspended, you lose access to videos and live Flow classes, and you can request to continue the membership when you wish. If you request cancellation with less that 14 days notice, we process the cancellation from the month after next onward. We cannot give refunds for any membership payments already paid.
TEACHER ILLNESS OR INJURY
If Anna falls ill and is not able to teach live classes, no new content can be added to the Video Library either. You still have access to all previous videos. Refunds to monthly memberships are not given due to this, however, if you have live class credits (1x or 5x package), you can request an extension for your package validity. After Anna has recovered, she will catch up filming the videos that were missed during the illness. In the case of severe illness or injury, preventing Anna from teaching for a longer period of time, you can request to suspend your membership and/or class credit packages.
Live classes are not on and new video content is not added over studio holidays that are laid out on the Block Dates page. If you wish to suspend your membership over a studio holiday, please let us know at least 14 days prior to the studio holiday starting. If Anna takes any holidays that are currently not listed on the Block Dates page, no live classes are on. However, pre-prepared video classes will be published so there will be no disruption to videos of the block running at that time.
1. Your contact details. The details a client provides upon contacting us, signing up and purchasing a trial, a membership or class credits are not shared with any third parties. If you disclose any details about your health status, these details are only available to Anna in order to create a safe class for you.
2. Website cookies: we only run essential, first party cookies. These include Google Analytics for our website traffic analysis, and Google Ads and Facebook Ads for monitoring our own advert campaigns.
2. Communication: We email clients about changes to classes, new classes, and other relevant updates. If you do not wish to hear from us, please let us know.
4. Payments made on our website are processed and secured by Stripe.