T&Cs and Privacy Policy

TERMS & CONDITIONS

By purchasing any of our Pricing Plans, you agree to our Terms & Conditions, as well as our Privacy Policy. 

7 WEEK BLOCKS

We run our classes normally as 7-week blocks. During this time some of the classes follow a progressive class plan, which increases in difficulty each week (Pilates Level 1, Pilates Level 2-3 and Pilates Level 3-4 and Barre). The content of other classes, such as Pilates Flow and Full Body Burn, tend to vary each week.

 

Between blocks we have a recovery week. During the recovery week no new content is added to the Video Library, and only a couple live online classes are running. We encourage you to take video classes from the Body Conditioning and Recovery section of the Video Library during this week. 

HOW TO JOIN IN-PERSON?

When there are taster classes or blocks running in Kirkcaldy, Scotland, you can buy them here, under In Studio section. Classes are sold as blocks where all classes are booked together. If a block has already started, you can still purchase the block if there are spaces left. For each missed class you can request a 30min Online class credit to be used within 7 days of issuing. 

 

HOW TO JOIN ONLINE?

If you are new to our online classes, a great starting point is buying the 7 Days On-Demand for unlimited Video Library access and/or trying a couple live classes paying per session. You can then decide which price plan options work best for you. 

ZOOM CLASS BOOKING: 30 MINUTES

Booking for a live online class is open until 30min before class is scheduled to start. 

CANCELLING A ZOOM CLASS: 1 HOUR

If you cancel your space with at least 1h before the class starts your credit returns to your credit balance. Even if you miss the 1h mark, please still cancel your space to allow other people to sign up. You can find all your booked classes under My Bookings section when you are logged in on our website. Next to each class is a Cancel and a Reschedule button. 

CANCELLING AN IN-PERSON STUDIO CLASS

If you cancel your block with a minimum of 7 days notice before the block starts, you get a full refund. If less than 7 days, no refunds are given. Instead, you will get a 7 weeks access to the Video Library on the website. If you miss individual classes over the block, please let Anna know by email. For each missed class you can request to get a 30min Online class credit to use within 7 days. No refunds are given for missed classes, no matter what the reason is for missing the class.

ANNA MCLEAN PILATES ON THE FIT by WIX app

You will be able to book and cancel classes easily on the app. There's a download link at the bottom of the page.  

LIVE CLASSES ON ZOOM: Be on time!

All Live Online classes are taught on Zoom. You don't need an account with Zoom, but you will need to download the free Zoom app. We start the video on Zoom about 5min before the class is scheduled to start, so we can have a quick catch up chat first! You receive the Zoom link in your class booking confirmation email. You can also see the links next to each class booked under Your Bookings on your profile. All clients are expected to arrive on time to a live online class. Zoom's security features mean that Anna has to admit everyone manually from a Zoom Waiting Room into the class. If you arrive late, you may not be admitted in the class. Once the class has started, Anna cannot continue admitting people coming in late. 

IN-PERSON CLASSES: Be on time!

Please arrive to your class on time. If you are more than 5min late you may not be allowed to take part due to not only disturbing the class but missing the warm-up which leads to higher risk of injury. 

YOUR HEALTH & LIMITATIONS TO MOVEMENT 

We do not collect any detailed health related information from you if you take online classes. By taking our live and video classes you agree that you are taking them at your own risk. If you have any health concerns, please consult your health professional prior to commencing any exercise routines, including ours. We provide as safe as possible class plan to minimise the risk of any injuries, however if you do injure yourself, Anna McLean Pilates cannot be held responsible. If you take a live classes, we recommend that you let us know in your booking form if you have any limitations to movement. If you do inform Anna, she can offer adaptations suited to your needs during the live class. Anna also offers adaptations during her video classes in order to cater for the most common issues such as issues with wrists or lower back. If you take in-person classes, we request you to fill out a PAR-Q form. 

ONLINE CLASS CREDIT VALIDITY

Once your live online class credits have expired, you cannot use them anymore. No refunds are given for expired credits. It is the client's responsibility to use them up on time or contact us prior to validity ending if you have struggled to use your credits due to an illness or injury.

CANNOT USE YOUR ONLINE CLASS CREDITS?

We do not issue monetary refunds for any reason. However, if you have been unable to use your credits due to an illness or injury, we can give you an extension on your credits. All requests of credit transfer or validity extensions will be considered individually and are at the studio's discretion.

CANCELLING A PRICE PLAN

The £45 Monthly Livestream and £25 Monthly On-Demand are monthly auto-billing. We don't require a minimum contract period. If you wish to cancel, please email us at least 7 days before your next bill date. You can check the bill date from your bank statement or from My Subscriptions section of your profile. We will then cancel, or if you prefer, suspend your membership, and the following month won't be billed. When the membership is suspended, you lose access to the features of your price plan, and you can request to continue the membership when you wish. We cannot give refunds for any membership payments already paid.

TEACHER ILLNESS OR INJURY

If Anna falls ill and is not able to teach live classes for a day or two, no new content can be added to the Video Library either. Refunds to price plan holders are not given in this instance. If you had bought live class credits, an extension can be given. In the case of severe illness or injury, preventing Anna from teaching for a longer period of time, Monthly Livestream subscriptions will be paused so you will not pay for that period of time. If Anna has to cancel an in-person studio class due to illness or another reason, no refunds are given but an additional class on another day will be offered. If you cannot make the extra class, you will get an equivalent discount on the next block of classes.  

STUDIO HOLIDAYS

Live online classes are not on and new video content is not added over studio holidays. In-person classes are not running either. You can find holiday dates on the Block Dates page. Anna will suspend all Monthly Livestream plans over a studio holiday. 

OUR PRIVACY POLICY

1. Your contact details. The details a client provides upon contacting us, signing up and purchasing any price plan are not shared with any third parties. If you disclose any details about your health status, these details are only available to Anna in order to create a safe class for you. 

2. Website cookies: we only run essential, first party cookies. These include Google Analytics for our website traffic analysis, and Google Ads and Facebook Ads for monitoring our own advert campaigns. 

2. Communication: We email clients about changes to classes, new classes, and other relevant updates. If you do not wish to hear from us, please let us know. 

4. Payments made on our website are processed and secured by Stripe.