T&Cs and Privacy Policy
TERMS & CONDITIONS
By purchasing any of our in-person or online classes, or On-Demand subscriptions, you agree to our Terms & Conditions, as well as our Privacy Policy.
7 WEEK BLOCKS
We run our classes normally as 7-week blocks. During this time some of the classes follow a progressive class plan, which increases in difficulty each week (Pilates Level 1, Pilates Level 2-3 and Pilates Level 3-4 and Barre). The content of other classes, such as Pilates Flow and Full Body Burn, tend to vary each week.
HOW TO JOIN IN-PERSON?
When there are classes running in Kirkcaldy, Scotland, you can buy them here, under In Studio section. Classes are sold as blocks where all classes are booked together. If you miss the start of a block, you can join a Waitlist.
HOW TO JOIN ONLINE?
If you are new to our online video classes, a great starting point is buying the 7 Days On-Demand for unlimited Video Library access or if you are a beginner, the On-Demand Beginner Course is a great option. If you wish to join a live class on Zoom, just book under the Online classes section of the Book page.
ZOOM PAY PER CLASS BOOKING: 30 MINUTES
Booking for a live online class is open until 30min before class is scheduled to start.
CANCELLING A ZOOM PAY PER CLASS: 1 HOUR
If you cancel your space with at least 1h before the class starts your credit returns to your credit balance. Even if you miss the 1h mark, please still cancel your space to allow other people to sign up. You can find all your booked classes under My Bookings section when you are logged in on our website. Next to each class is a Cancel and a Reschedule button.
CANCELLING AN IN-PERSON STUDIO CLASS
If you cancel your block with a minimum of 7 days notice before the block starts, you get a full refund. If less than 7 days, no refunds are given. Instead, you will get a 7 weeks access to the Video Library on the website. If you miss individual classes over the block, please let Anna know by email. For each missed class you can request to either 1) get 7 Days On-Demand video access, 2) take a make-up class on another day 3) take a class on Zoom. No refunds are given for missed classes, no matter what the reason is for missing the class. If you fall seriously ill and cannot attend for weeks, I can issue you a discount on your next block booking.
ANNA MCLEAN PILATES ON THE FIT by WIX app
You will be able to book and cancel classes easily on the app. There's a download link at the bottom of the page.
LIVE CLASSES ON ZOOM: Be on time!
All Live Online classes are taught on Zoom. You don't need an account with Zoom, but you will need to download the free Zoom app. We start the video on Zoom about 5min before the class is scheduled to start, so we can have a quick catch up chat first! You receive the Zoom link in your class booking confirmation email. You can also see the links next to each class booked under Your Bookings on your profile. All clients are expected to arrive on time to a live online class.
IN-PERSON CLASSES: Be on time!
Please arrive to your class on time. If you are more than 5min late you may not be allowed to take part due to not only disturbing the class but missing the warm-up which leads to higher risk of injury.
YOUR HEALTH & LIMITATIONS TO MOVEMENT
We do not collect any detailed health related information from you if you take online classes. By taking our live and video classes you agree that you are taking them at your own risk. If you have any health concerns, please consult your health professional prior to commencing any exercise routines, including ours. We provide as safe as possible class plan to minimise the risk of any injuries, however if you do injure yourself, Anna McLean Pilates cannot be held responsible. If you take a live classes, we recommend that you let us know in your booking form if you have any limitations to movement. If you do inform Anna, she can offer adaptations suited to your needs during the live class. Anna also offers adaptations during her video classes in order to cater for the most common issues such as issues with wrists or lower back. If you take in-person classes, we request you to fill out a PAR-Q form.
ONLINE CLASS CREDIT VALIDITY
Once your live online class credits have expired, you cannot use them anymore. No refunds are given for expired credits. It is the client's responsibility to use them up on time or contact us prior to validity ending if you have struggled to use your credits due to an illness or injury.
CANCELLING AN ONLINE SUBSCRIPTION
The £25 Monthly On-Demand subscription is monthly auto-billing. We don't require a minimum contract period. If you wish to cancel, you can do so by going to Your Profile and My Subscriptions. If you wish to only suspend your subscription, just let us know. We cannot give refunds for any subscription payments already paid.
TEACHER ILLNESS OR INJURY
If Anna has to cancel an in-person studio class due to illness or another reason, no refunds are given but an additional class on another day will be offered. If you cannot make the extra class, you will get an equivalent discount on the next block of classes.
STUDIO HOLIDAYS
You can find holiday dates on the Block Dates page.
OUR PRIVACY POLICY
1. Your contact details. The details a client provides upon contacting us, signing up and purchasing any price plan are not shared with any third parties. If you disclose any details about your health status, these details are only available to Anna in order to create a safe class for you.
2. Website cookies: we only run essential, first party cookies. These include Google Analytics for our website traffic analysis, and Google Ads and Facebook Ads for monitoring our own advert campaigns.
2. Communication: We email clients about changes to classes, new classes, and other relevant updates. If you do not wish to hear from us, please let us know.
4. Payments made on our website are processed and secured by Stripe.